Michaelle Jean Joseph Occean

Engaged prospective home sellers via phone, SMS, and email, facilitating successful transactions and contributing to Zillow's market presence.

Provided expert guidance on real estate processes and market insights, empowering sellers to overcome obstacles and make informed decisions.

Cultivated strong client relationships by delivering world-class customer experiences, leading to enhanced satisfaction and sustained engagement.

Ensured rigorous compliance with real estate guidelines and company policies, safeguarding transactions and maintaining operational integrity.

Adapted swiftly to evolving business needs and ambiguous situations, consistently achieving performance targets in a dynamic sales environment.

Provided accurate and confidential interpretation for over 500+ interactions between English, French, and Haitian Creole speakers in various legal and administrative settings.

Maintained strict neutrality and impartiality, ensuring equitable communication and understanding for all parties involved in sensitive discussions.

Adapted communication styles and vocabulary to effectively bridge linguistic and cultural gaps for diverse audiences, enhancing clarity and comprehension.

Delivered exceptional multilingual support in French, English, and Spanish to a portfolio of key accounts and high-value Diamond customers, resolving complex inquiries.

Utilized SAP, CRM, and B2B tools to efficiently diagnose and resolve customer issues, improving service delivery and client satisfaction.

Contributed to team effectiveness by assisting in the training and coaching of new hires, accelerating their onboarding and performance readiness.

Directed all phases of architectural design and construction for multiple commercial and residential projects, from conceptualization to completion.

Led cross-functional teams of engineers, designers, and skilled labor, optimizing resource allocation and project timelines.

Recruited, hired, and managed a diverse team of 15+ professionals and subcontractors, ensuring projects adhered to stringent building codes and quality standards.

Negotiated project feasibility with clients, providing strategic recommendations that reduced construction timelines by an average of 10%.

Managed project budgets and resources, ensuring efficient execution and successful delivery of all construction initiatives.

Translated and transcribed critical documents and communications between English, French, and Haitian Creole for humanitarian aid programs, supporting international operations.

Ensured linguistic and cultural accuracy in all translations, facilitating clear and effective communication across diverse international stakeholders.

Orchestrated the complete lifecycle of agricultural and rural development construction projects, ensuring adherence to scope, budget, and schedule.

Managed all pre-construction activities and implemented rigorous quality control protocols, resulting in high-standard project deliverables.

Coordinated with multiple subcontractors and material suppliers, optimizing logistics and resource flow to maintain project momentum.

Ensured strict conformity to building plans and safety regulations, successfully delivering projects while maintaining productive and secure sites.